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Course Description

This course is designed to help you navigate and manage workplace conflict effectively. Led by Louisa Meehan, an experienced HR professional, University Teacher, and accredited mediator, the course offers a wealth of real-world insights, strategies, and best practices.


Key learning outcomes include:

  • Recognizing early signs of workplace conflict.

  • Understanding the importance and benefits of early conflict resolution.

  • Identifying your conflict style and learning to navigate different conflict styles effectively.

  • Mastering active listening and its role in conflict resolution.

  • Exploring and implementing various conflict management techniques.

  • Utilizing mediation techniques as a tool for conflict resolution.


Equip yourself with these invaluable skills and become the leader your team needs in times of conflict. Turn challenges into opportunities for growth, dialogue, and improved team cohesion.

Course curriculum

  • 1

    Introduction

  • 2

    Understanding Workplace Conflict

    • Lesson 1 - Unveiling Conflict: A Definition

    • Lesson 2 - Detecting Workplace Conflict

    • Lesson 3 - Assessing Conflict Levels

    • Lesson 4 - The Power of Perception

    • Lesson 5 - Constructive vs Destructive Conflict

    • Lesson 6 - Early Intervention For Conflict Resolution Slideshow
  • 3

    Prepare for the Worst; Work for the best

    • Lesson 1 - Identifying Key Players

    • Lesson 2 - Avoiding Worst-Case Scenarios

    • Lesson 3 - Organizational Policies in Play

    • Lesson 4 - The Cornerstone of Mediation

    • Lesson 5 - Evaluating the Cost of Conflict

    • Lesson 6 - The Cost of Conflict - SlideShow
  • 4

    The Root Source of Conflict

    • Lesson 1 - Mayer's Conflict Wheel Explained

    • Lesson 2 - The Key Causes of Conflict

    • Lesson 3 - Considering Individual Needs

    • Lesson 4 - The Causes of Conflict PDF
  • 5

    Understanding Conflict Styles

    • Lesson 1 - Delineating the Five Conflict Styles

    • Lesson 2 - The Story of an Orange - A Case Study

    • Lesson 3 - Understanding the Conflict Styles - PDF

    • Lesson 4 - What Conflict Management Style do You Have?

  • 6

    The Conflict Process

    • Lesson 1 - Stage 1: Potential Opposition or Incompatibility

    • Lesson 2 - Stage 2: Cognition and Personalization

    • Lesson 3 - Stage 3: The Role of Intentions

    • Lesson 4 - Stage 4: Conflict Behaviour

    • Lesson 5 - Stage 5: Outcomes – The Conflict-Intensity Continuum
  • 7

    Management Conflict Techniques

    • Lesson 1 - Techniques to Stimulate Healthy Conflict

    • Lesson 2 - Techniques to Resolve Conflict
  • 8

    The Art of Listening in Conflict

    • Lesson 1 - The Importance of Listening

    • Lesson 2 - The Four Levels of Listening

    • Lesson 3 - The Art of Active Listening

    • Lesson 4 - The Power of Silence
  • 9

    Conflict Action Checklist

    • Lesson 1 - Managerial Action Steps

    • Lesson 2 - Mediation: Understanding and Applying

    • Lesson 3 - Conclusion

    • Lesson 4 - Final Assessment

    • Exit Survey